Skip to main content
Planview Customer Success Center

Unable to approve time due to the "website cannot display that page" error

Symptoms
When clicking on ‘You have time to approve’ under My Reminders, the following message is being generated:

Error
“The website cannot display that page”
 


 

Reason
The Response Buffer exceeded its configured limit

Resolution
The values of the aspmaxrequestentityallowed and aspbufferinglimit Global IIS parameters had to be increased.

  1. Increase the Response Buffer limit as follows:Login to the web server
  2. Launch IIS, right click on the Local Computer (Server name)
  3. Select Properties and check the "Enable Direct MetaBase Edit" option
  4. Then edit Metabase.xml file located in C:\windows\system32\inetsrv\
  5. Search for “AspMaxRequestEntityAllowed” and change the value to 10000000 (it can be set to a higher value if additional errors are encountered)
  6. Search for “AspBufferingLimit” and change the value to “20000000" (increase this value if the error still appears)
  7. Save.
  8. Right-click on the computer name and click Properties.
  9. Clear the Enable Direct Metabase Edit check box and click OK.
  10. Restart IIS.