Skip to main content
Planview Customer Success Center

When attempting to launch any Cognos module, getting prompted to save a file (CP 2012)

SYMPTOMS:
When attempting to launch any Cognos module, getting prompted to save a file

ERROR/WARNING MESSAGES:
Do you want to open or save cognosisapi.xts&startwel=yes

REASON:
There are extra steps that are necessary on Windows 2008 and 2012 IIS (compared with Windows 2003 IIS).
For example, by default handlers defined in IIS 7.0 (for either CGI or ISAPI modules) do not process the full path information in a URI. 


RESOLUTION:

Follow steps provided in 
http://www-01.ibm.com/support/docvie...id=swg21504282