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Planview Customer Success Center

Email notifications are not being sent due to error in event logs

Symptoms

Email notifications are not sent and there are errors in the windows event log.

Error:
Source: mscorlib
Description: Length cannot be less than zero.
Parameter name: length
StackTrace: at System.Text.StringBuilder.Remove(Int32 startIndex, Int32 length)
at CPMail.CPMail.ReplaceParams(StringBuilder sText, String sParams, Boolean bHTML)
at CPMail.Service.ProcessEmails(Boolean bEnterprise)


 

Reason

A parameter in the email template is missing the final ÿ


Resolution

Add ÿ at the end of the parameter.