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Planview Customer Success Center

Some questions are missing in a survey

Sometimes, when a survey is sent, some questions are missing.

 


Please make sure that when sending the survery values for all prompt tags are set.

Also verify that the same prompt tag always has the same label, e.g. for project name. If the project name has different labels, e.g. Name, Project, ProjectName, Project Name, then Changepoint considers this to be different entities and will generate multiple prompts when sending the survery. This increases the risk that e.g. the project manager fills in just one of them and leaves the others empty, which then can lead to missing survey questions.