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Planview Customer Success Center

Email Functionality in Cognos Not Working(CP2012 SP2)

QUESTION:
Why are the Cognos reports not being delivered via email ?


ANSWER:
Perform the steps to set the email configuration on Congos App Tier :

1. In the Explorer pane, select Data Access > Notification.
2. Complete the following fields in the Notification - Component Properties pane:
3. Click in the Account and password field, then click the Edit button, and complete the
Value - User ID and password dialog box:
Note: If you do not configure a mail server, when you start the IBM Cognos service,
you will see a warning message when the mail server connection is tested. You can
safely ignore the warning.
Saving the configuration
1. Click Save.
2. When the Close button is enabled, click it.
3. Click the Start button to start the IBM Cognos service.