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Planview Customer Success Center

A role cannot be removed from a user

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QUESTION:
I have a user - that was assigned a custom role - PDM's edit user info - but I cant figure out how to take that role away? its grey - I cant uncheck under her roles section.

ANSWER:
The role the user is attempting to remove contains the feature: Edit Qualifications and Functions Section.

This feature is a restricted feature and cannot be removed/added by resources that do not have the feature. i.e. The user that is attempting to remove any of the features that are designated as restricted features must also have those features to add or remove it.