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Planview Customer Success Center

Error in portlet: This content cannot be displayed in a frame

Symptoms

When setting up a portlet pointing to an external URL, the content doesn't render. Instead there is an error message that the content cannot be rendered in a frame.


Reason

The creator of the content to be embedded is sending an internal response header, which prevents this content from being embedded within another website in a different domain. The header is not visible to the end user but can be seen by using a HTTP tracing tool such as the F12 developer tools in Internet Explorer. 

The header is: 

x-frame-options: SAMEORIGIN

Resolution

There is no solution within Changepoint. The header needs to be removed by the site providing the content, or be filtered out before it reaches the user's web browser.