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Planview Customer Success Center

SFDC web service version 20.0 is no longer supported

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If you encounter an exception error similar to the following, you must update the SFDC web service to version 29.

System.Web.Services.Protocols.SoapException: UNSUPPORTED_API_VERSION: The API version that was specified (20.0) is below the minimum supported. Change the version number and run the request again.

 

To update the SFDC web service:

  1. Stop the following services:
    • Changepoint Datamapper service
    • Changepoint Communication Dispatcher service
    • Changepoint Export Publishing service
  2. Open the Adapter.xml file in the following folder:
    C:\Program Files (x86)\Changepoint\Changepoint Communication Dispatcher Service\configuration
  3. In the <extendedconfiguration> section, change the following node:
    <sforceurl>https://login.salesforce.com/services/Soap/u/20.0</sforceurl>
    to:
    <sforceurl>https://login.salesforce.com/services/Soap/u/29.0</sforceurl>
  4. Start the following services:
    • Changepoint Datamapper service
    • Changepoint Communication Dispatcher service
    • Changepoint Export Publishing service