Customer Care
Support portals
AgilePlace end-user support
Submit an AgilePlace case as an end user using the web form.
Submit an AgilePlace caseProjectPlace end-user support
Submit a ProjectPlace case as an end user using the web form.
Submit a ProjectPlace case
Support resources
Request portal guide
Get detailed instructions on using the Customer Care portal to open a case.
Request portal guideDescription of services
Information about Planview’s support services and policies.
Description of servicesTechnical account management
Learn more about the benefits of our TAM program, designed for premium customers.
Technical account management
Support packages
Support package | Support access | Included services | Cost |
---|---|---|---|
Standard | 24/5 portal and email case support | Planview Customer Success Center University of Planview standard e-learning courses Planview Customer Community |
Included with software |
Premium | Expedited support with faster response times Priority case management |
Five hours of Planned Professional Services (RAS) hours per quarter Monthly case review with assigned support engineer Sandbox environment + all Standard plan services |
Contact for pricing |
Premium Plus | Highest priority response 24/7 critical case phone support Dedicated level 2 support team of senior product experts |
Up to 10 hours of Planned Professional Services hours per quarter Dedicated Technical Account Manager Sandbox environment + all Premium plan services |
Contact for pricing |
Premium support benefits
- Expedited support experience
- Accelerate case resolution and minimize disruptions with case prioritization and a private VIP phone number
- Mitigate risk
- Monthly case reviews with our support engineers ensures issues are being proactively addressed
- Expert guidance
- Many options for help along the way, such as consulting from our Professional Services team and guidance from senior level technical support
- Add value
- Our expertise and familiarity with your environment enables us to support your success effectively, so you can maximize the value of your Planview investment
Technical account management
Designed for our valued Premium and Premium Plus customers, the TAM program offers a dedicated partner with a deep understanding of your unique business use cases and processes. Our expert will handle technical inquiries, proactive monitoring, and risk management to ensure your operations run smoothly and efficiently.
Learn moreAdditional resources
Planview Customer Community
Engage in conversations, discover solutions, and exchange product concepts.
Planview Customer CommunityPlanview Professional Services
Enhance your Planview solution with the help of our experienced global Professional Services team.
Planview Professional ServicesPlanview Learning Services
Explore our expansive selection of learning offerings designed to fit your needs.
Planview Learning ServicesPlanview Success Accelerator
Plan, prioritize, and optimize your ongoing Planview journey.
Planview Success Accelerator