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Planview Customer Success Center

After creating a project via Intelligent Forms, an empty page is displayed

Environment: Windows 10 / IE11

Symptoms

After creating a new project (or another entity) through Intelligent Forms, Changepoint displays an empty page (or an Intelligent Forms login page) rather than redirecting to the profile page of the project that has just been created.

When using the browser back button or refresh the screen, the user is logged out of Changepoint.

The empty screen displayed has the URL: /Infiniti/Produce/DefaultPortal.aspx


Reason

This can happen when Changepoint is accessed using a URL that is different than the one used in system management / server integeration. IE then suspects a security violation (cross domain) and doesn't process the redirect to the profile page.

Example:  In server integration, the Changepoint URL is defined as http://changepoint.mycompany.com. Then, a user is connecting using the IP address, e.g. http://12.34.56.78. After a project is created through Intelligent Forms, it redirects to the profile page using the URL from server integration.

Resolution

1. Don't access Changepoint using IP address when in server integration it is setup using the real server name

or

2. Move the Changepoint URLs into trusted sites so that the redirect is allowed by IE