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Planview Customer Success Center

Negative Transfers not occurring

Symptoms
A fixed fee task is created and time booked to it and then revenue was recognized against the FF task. In the later month it was determined that this should NOT be a FF and so a new TM task is created. Now there was an adjustment to the hours in June and July OUT of the FF task and added them normally to the TM task.

When RevRec was run in Sept it showed all the new hours for the TM but when the negative FF hours came through they were at a different billing rate than originally booked which left a balance on the FF which had to be manually adjusted out.

So the question is should a manual adjustment be done to offset the balance or should it auto fix itself ?


Resolution
This is Working as Designed.

“Recognition uses the most current rate. It does not consider any previous entries or adjustments to the time entry. Those are handled by revenue adjustments, which have to be manually processed.”

Rev rec will use the current rate in effect for the time date of the record. If that’s the same rate as the original invoiced rate, fine. If not, there will be a difference that you would have to adjust. Setting the effective date of the rate change to after the time dates of the already-recognized records would lower the chance of encountering a variance.