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Planview Customer Success Center

Roles are cleared out when a resource is updated via API

Symptoms:
Roles are cleared out when a resource is updated via API. Why is this occurring?

Reason:
ResourceFeatures and ResourceRoles fields are not populated when updating the resource.


Resolution:
Use GetById to populate ResourceFeatures and ResourceRoles fields.
These fields are under the Resource object, and if not populated they will overwrite existing role and feature assignments as per documentation:

"Update will write all data held in the Resource object including the internal objects for Address, Payroll and any Rate objects."