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Planview Customer Success Center

Time Records have disappeared from the Time table

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Symptoms
Time Records have disappeared from the Time table and now the people that had those records associated to them, their time sheets show totals in Red.
 

 

Reason
The missing time records were de-submitted and once they are editable they can be deleted from the timesheet.

Resolution
Choose one of the following to prevent this from re-occurring:

  1. Instead of de-submitting time, create adjustment and the records will be in the database
  2. Enable auditing on engagements
  3. Lock time records once they are transferred to Great Plains or other external systems, if applicable.
     

Note: The timesheet totals being displayed in red is related to the resources payroll lag. Days on which time entries can no longer be added or changed because they're before the payroll lag, are displayed in red. Change the resources payroll lag setting in order to be able to edit time records further into the past.