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Planview Customer Success Center

Exception when updating detailed actual time using MSP

Symptoms:
The following error is displayed when the project is linked to MSP, updating detailed actual time:

Error/warning messages:
System.Exception: The argument value is not valid.
at Changepoint.MSP.ClsMSPWorkflowManagement.LoadTaskAndAssignment()
at Changepoint.MSP.ClsMSPWorkflowManagement.MainLoadCPDataToMSP()


Reason:
Some zero-hour time entries may have negative values due to the residual decimal figures, caused by time adjustments (such as -0.003 instead of 0.000). Negative time entries are not supported in MSP link.


Resolution:
The residual 3rd decimal figures created by time adjusments can be cleared off by applying the following method to the impacted time entries:

1- Adjust the problematic time entry from 0 to its original value, the value before it was adjusted down to 0, e.g. 3 hrs
2- Click on the next cell, submit, approve the adjustment
3- Adjust the same time entry to 0, click on the next cell; the “Remove adjusted time” link will appear
4- Click on “Remove adjusted time” to restore the previous value, i.e. 3 hrs,
5- Adjust to 0 again, click on the next cell, submit
6- Approve the adjustment again