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Planview Customer Success Center

Invoices sent by email do not display correctly in Chrome browser

Invoices sent by email are displayed correctly in Internet Explorer and Firefox browsers, but not Chrome because Chrome does not detect the UTF-16 encoding of the invoice file. 

You can display the invoice using Internet Explorer or Firefox.

To display the invoice properly in Chrome, you can change the encoding to UTF-16 by installing a plug-in.

In Google, search for "set character encoding chrome web store" to find the plug-in and the instructions.

Note: This issue has been addressed in GP 18.01.077.000.