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Planview Customer Success Center

Cannot see users in user management (2014)

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SYMPTOMS

An admin user with the security features to manage users cannot access any user to edit. The tree view and the search function don't return any data and just show unassigned resources.

ANSWER

Go to system management, user management, user management restrictions and define in which workgroups the admin user can edit users.

Alternatively, grant the feature 'Changepoint Administrator'  ('Access System Configuration Console' in previous versions of Changepoint) and then users from all workgroups can be edited.