Symptoms

When opening a Cognos report, the following error message appears:

_L0L._0RE@https://<domain>/ibmcognos/bi/pat/halcchl_block.js:1:58302
_Z38.prototype._61L@https://<domain>/ibmcognos/bi/pat/rsstartupblock_8.js:21:3986
_Z38@https://<domain>/ibmcognos/bi/pat/rsstartupblock_8.js:21:3898
_R16._SE3@https://<domain>/ibmcognos/bi/pat/rsstartupblock_8.js:21:2387
_R16._FB5@https://<domain>/ibmcognos/bi/pat/rsstartupblock_8.js:21:3363
_SQJ._NA9@https://<domain>/ibmcognos/bi/pat/rsstartupblock_6.js:11:30330
_SQJ._YYI@https://<domain>/ibmcognos/bi/pat/rsstartupblock_6.js:11:19171
_SQJ._90L@https://<domain>/ibmcognos/bi/pat/rsstartupblock_6.js:11:18485
_SQJ._Z63@https://<domain>/ibmcognos/bi/pat/rsstartupblock_6.js:11:11996
_SFF._UVI@https://<domain>/ibmcognos/bi/pat/rsstartupblock_5.js:7:10257
_SFF._B9K@https://<domain>/ibmcognos/bi/pat/rsstartupblock_5.js:7:8713
_SFF._EX5@https://<domain>/ibmcognos/bi/pat/rsstartupblock_5.js:7:6523
_SFF._KK@https://<domain>/ibmcognos/bi/pat/rsstartupblock_5.js:7:8663
_5ZA._3PA/<@https://<domain>/ibmcognos/bi/pat/rsstartupblock_1.js:7:10002
_fulfilled@https://<domain>/ibmcognos/bi/lib/q/1.0.1/q.js:787:54
Promise.prototype.then/</<@https://<domain>/ibmcognos/bi/lib/q/1.0.1/q.js:816:30
Promise/promise.promiseDispatch@https://<domain>/ibmcognos/bi/lib/q/1.0.1/q.js:749:13
become/</<@https://<domain>/ibmcognos/bi/lib/q/1.0.1/q.js:557:44
flush@https://<domain>/ibmcognos/bi/lib/q/1.0.1/q.js:108:17


Reason

The browser is Firefox version 68. 

Resolution

Cognos 11.0.0 does not support Firefox version 68. Only Firefox ESR 60 and fix packs are supported. See the details on the IBM Cognos Certification page:

https://www.ibm.com/software/reports/compatibility/clarity-reports/report/html/prereqsForProduct?deliverableId=C2ACFFC08DA411E7A1A213628837956C#sw-14