SYMPTOMS
Some users, when logging into Changepoint, get a warning that Cognos is not available. Other users however can connect to Changpoint and run Cognos reports.
RESOLUTION
Please make sure that the user with the problem is assigned to a workgroup and has a base user license (BUL) assigned to him in the table ResourceFeature.
If the BUL is missing, change the user to undefined user, save, and then change him back to Changepoint user.