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Planview Customer Success Center

Temporary password for "Forgot your password?" is invalid

It can take up to five minutes for the email that contains the temporary replacement password to be sent.

If the user clicks "Forgot your password?" again during this time, another email that contains a temporary password will be sent, which renders the first temporary password invalid.

Users should be sure to check the "Junk" email folder for the email and wait at least five minutes before retrying.

Note that if the email address is entered incorrectly, no email will be sent.