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Planview Customer Success Center

API does not write log files (2014)

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SYMPTOMS

Although the API is in use and creates/changes objects in Changepoint, no log file is written.

 

RESOLUTION

1. Check the LogLevel in the web.config file in the CP Web Services folder in the API. It should be set to 8 (maximum level).

2. Check the LogFilePath in the web.config file. By default it points to a folder in C:\program files\... but often the API is installed in C:\program files (x86)\... and sometimes on a different drive.

3. Ensure the API Application Pool user has write access to the log folder, e.g. by adding the IUSR group to the access rights and granting write access. In case your API application pool doesn't run under the Application Pool Identity but under a different account, make sure that account has write access to the log folder.