Skip to main content
Planview Customer Success Center

You cannot navigate anywhere in Changepoint after accessing a custom section

Architectural changes that were introduced in Changepoint 2020, general patch 19.00.133.000, do not support loading content from external domains, because they can present cross-origin security issues.

As a result of these changes, accessing a custom section that contains a link to a third-party website can terminate the Changepoint session.

A simple fix for this issue is to change the setting for the URL in the custom section to open in a new window in Changepoint Administration (User Interface > Custom Sections).

To have the URL open within the Changepoint user interface, see the following workaround.

Workaround

  1. Create a new folder on the Changepoint web server, for example, named "Custom". 
  2. Download the attached Changepoint.html file and save it in the Custom folder.
  3. Rename the Changepoint.html file to something meaningful.
  4. In the [File name].html file, replace the value for the "src" attribute with the third-party URL for the custom section.
  5. In Changepoint Administration (User Interface > Custom Sections), create a new custom section or edit the existing custom section, and in the URL field, enter the relative path to the [File name].html file in the Custom folder, for example: /Custom/[File name].html.
  6. For each additional custom section, you must repeat this procedure, using a separate HTML file with a unique name.