Skip to main content
Planview Customer Success Center

Cannot login to Report Designer after the upgrade

Symptoms
Cannot login to Report Designer after the upgrade.
Enterprise works fine.

Error messages/Warnings
Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode< ERRCA0017>:SubStatus< ES0006>:There is a temporary failure. Please retry later. (One or more specified cache servers are unavailable, which could be caused by busy network or servers. For on-premises cache clusters, also verify the following conditions. Ensure that security permission has been granted for this client account, and check that the AppFabric Caching Service is allowed through the firewall on all cache hosts. Also the MaxBufferSize on the server must be greater than or equal to the serialized object size sent from the client.) --->

System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://localhost:22233/.

The connection attempt lasted for a time span of 00:00:00. TCP error code 10061: No connection could be made because the target machine actively refused it [::1]:22233. --->

Reason
Appfabric configuration in Report Designer web.config file is incorrect.


Resolution
Compare the web.config files from Enterprise and Report Designer, and make sure that they are pointing to the correct/same appfabric cache