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Planview Customer Success Center

Monthly calendar is not displayed for some users (2012)

Symptoms:
Certain users are not able to see appointments in their Changepoint calendar.

Reason:
Tab character in the description of an appointment prevents the calendar from being displayed on IE9/10/11 browsers.


 

Alternative:
Remove the tab character from the description of the appointment.

Resolution:
This behaviour has been acknowledged as a defect in v2012 and will be fixed in a future release of Changepoint.

Additional notes:
The following query can be used for identifying such appointments:

select r.name, AvailabilityId,ResourceAvailabilityDate, ra.Description, ra.* from ResourceAvailability ra (nolock) inner join resources r (nolock) on r.ResourceId=ra.ResourceId where CHARINDEX (char(9),ra.[Description]) > 0 order by 1, 3 desc