Planview Acquires Plutora! Combined capabilities empower customers to gain control of the entire software development lifecycle. Click here to read the press release.

Cannot see resource in central time

Last updated
Save as PDF

Question
One of our resources does not appear in central time. The resource exists and has not been deleted. It's an enterprise user who can log on to Changepoint and who has the feature to track time.

How can I make the resource appear in central time?

Answer
It might be that the field 'licensed' is not set for this resource, although it should be. You can check this by using SQL:

SELECT licensed FROM resources WHERE name = ''

It should be 1 for a resource that can log into Changepoint. If it is 0, you can correct this by changing the License to 'Undefined', save, changing to 'Enterprise User' and save again.

The sets the field 'licensed' correctly and the resource appears in central time.