CP2012 - Allow non admin users to unlock requests
*PRODUCT: PSA & ITD
*VERSION: CP2012
*QUESTION:
We have a user that we would like to grant access to unlock requests, but we don't want to grant them system administrator rights.
Is there a role we can assign that will allow us to accomplish this?
*ANSWER:
Resource needs to be given the "Record Locking" feature.
*LAST UPDATED ON:
06/12/2015