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Planview Customer Success Center

Unrecognized attribute error when users tries to sign into Changepoint

Symptoms

After uninstalling the .NET framework and reinstalling the certified version of the .NET framework, the following IIS server error occurs when a user tries to sign into Changepoint:

Parser Error Message: Unrecognized attribute 'targetFramework'. Note that attribute names are case-sensitive.

Source Error: 

Line 216: <compilation targetFramework="4.5" ...

Line 217: <httpRuntime targetFramework="4.5" ...

Source File: C:\Program Files (x86)\Compuware\Changepoint\Enterprise\web.config Line: 216

Version Information: Microsoft .NET Framework Version:2.0.50727.8806; ASP.NET Version:2.0.50727.8762


Reason

After the .NET framework was uninstalled, all application pools were associated with the previous .NET framework version 2.0.

Resolution

Edit the application pool of the Changepoint sites in IIS Manager, and then select .NET Framework v4.0.30319 from the .NET Framework version list.

Additional Notes

Please check the Product Architecture and Technology Matrix of your Changepoint version to see which .NET version is required.