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Planview Customer Success Center

Question "Changepoint has not been installed on this machine. Do you still want to continue?" when installing

SYMPTOMS:
Following message is displayed when trying to install a general patch to an environment

ERROR/WARNING MESSAGES:
Changepoint has not been installed on this machine. Do you still want to continue?

REASON:
If Changepoint was not installed using the installer, e.g. by copying files from another environment, the patch installer may display this message.


RESOLUTION:
If Changepoint has been installed by Changepoint Professional Services, and has been running on the server since then, click on "Yes" in the dialog and continue with the installation.