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Planview Customer Success Center

"Error loading preferred resource data" from Preferences or Task Assignment

Symptoms

I am not able to add a resource to my preferred resource list either from Preferences or Task Assignment. When I select Manage preferred resources I get a message and nothing loads.

Error/warning messages

"error loading preferred resource data"


Reason

It can be

-REST and WebSockets App Pools,

or

-cache configuration of the web.config of Restful API.

Resolution

- Start REST and WebSockets App Pools if not started. 

- Check the cache configuration of Restful API, in Enterprise\WebAPI\web.config file.