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Planview Customer Success Center

License error when trying to publish a new Intelligent Forms Project

Symptoms

When trying to publish a new project in Intelligent Forms Manage, an error message appears and publishing is not possible.

Error

Project cannot be published to this folder. Authenticated User project licenses count exceeds the maximum number of available licenses.


Reason

This error refers to the number of projects in Intelligent Forms and not to the number of users. When this error occurs, the maximum authorized number of published projects has already been reached and it is not possible to add another one.

Intelligent Forms for Changepoint comes with 7 predefined projects and 7 licenses, so it is not possible to publish another additional project on top of that.

Resolution

Either delete one of the predefined projects (if not in use in your organization) or contact your CSM (Customer Success Manager) to purchase more licenses.