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"Cannot connect to the notification server " error when opening the PPW or RSW

Symptoms

When accessing the Project Planning Worksheet or Resource Scheduling Worksheet, the following message is displayed:

"Cannot connect to the notification server. Please contact your system administrator"

Error/warning messages

Following error is logged in the Windows Event Viewer log:

Event code: 3005
Event message: An unhandled exception has occurred.

Application information:
Application Virtual Path: /WebSockets
Application Path: C:\Program Files (x86)\Changepoint\Changepoint\Enterprise\WebSockets\

Process information:
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
Exception type: HttpException
Exception message: The type initializer for 'Changepoint.CommonServices.Extensions.ExtendedDbUtility' threw an exception.

Error converting data

The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.
 


Resolution

Connection string is not configured in the following files:

  • Enterprise\WebApi\web.config
  • Enterprise\WebSockets\web.config

Use the "Login Settings.exe" utility to verify or configure the connection settings for RESTful API and for Web Sockets. You will find the instructions under "Configuring Database Connection Settings" section in the Installation guide.