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Planview Customer Success Center

Email notifications are not being sent (CP 2010 SP1)

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Symptoms

Email notifications are not being sent 

Error/warning messages
Event Type: Error
Event Source: Changepoint
Event Category: None
Event ID: 0
Date: 6/6/2011
Time: 5:20:22 PM
User: N/A
Computer: ****
Description:
Unable to start service due to version incompatibility.
 


Reason

The version incompatibility error was received after upgrade to v2010 SP1. The services component was not automatically upgraded.

 

Resolution


Install the services for v2010 SP1. Open the install documents and manually install the services. Verify the loginsettings are still accurate.