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Planview Customer Success Center

Click on "Time to approve" in My Reminders portal gets an http 500 error

Symptoms
Click on "Time to approve" in My Reminders portal gets an http 500 error

Error/Warning Messages
The website cannot be display the page: HTTP500

Reason
Response buffer limit (IIS) was not set


Resolution
1. Open Internet Information Services (IIS) Manager.
2. In the Connections panel, select the computer name.
3. Open the ASP feature by double-clicking it.
4. Expand Limit Properties.
5. Do the following:
a. Increase the value of the Maximum Requesting Entity Body Limit to 10000000 (default value 200000).
b. Increase the value of the Response Buffering Limit to 10000000 (default value 4194304). Changepoint requires that the values of the aspmaxrequestentityallowed and aspbufferinglimit Global IIS parameters be increased on Windows Server. Changepoint requires that the values of the Maximum Requesting Entity Body Limit and Response Buffering Limit Global IIS parameters be increased on Windows Server 2008.