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Planview Customer Success Center

V2014 Memory issues with report schedule and prerender service

SYMPTOMS

When many report designer reports are scheduled to be executed at night, it happens that the report scheduler or the prerender service stops, and this is probably due to high memory usage.

 


RESOLUTION

One possibility to reduce the resource impact (CPU and memory) of report scheduling is to reduce the degree of parallelism. To do so, in the folder where the report scheduler service and the report prerender service are installed, please edit the .exe.config file.

Search for a line like

  <add key="MaxReportThread" value="5" />

Change the default value 5 to a lower value, e.g. 2:

  <add key="MaxReportThread" value="2" />

Save the file and restart the service.