Skip to main content
Planview Customer Success Center

Cognos error AAA-AUT-0013 when launching the Cognos Analytics Portal from Changepoint

Symptoms

When launching Cognos Analytics Portal from Changepoint, the following message is generated:

AAA-AUT-0013 The user is already authenticated in all available namespaces. 


Reason

The namespace entered in URL Rewrite in IIS > Ibmcognos was incorrect. 

Resolution

Change the URL Rewrite namespace to match the namespace ID in IBM Cognos Configuration. The default namespace name is "Changepoint".