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Planview Customer Success Center

Integration Framework Error

Symptoms
We receive the error when testing the file drop.

Error Messages
Message: TransactionId= c9123055-138e-4f9d-8f7b-6e1867d074e6-0 Exception: Response is not well-formed XML.
Stack Trace: at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Changepoint.IntegrationServices.Adapter.WSLoginProxy.WSLogin.Login(String userLoginId)
at Changepoint.IntegrationServices.Adapter.ChangepointCommon.Setup(Hashtable htLogOnInfo, WebServicesClientProtocol webObj)
at Changepoint.IntegrationServices.Adapter.ChangepointCustomer.SetUp(Hashtable htLogOnInfo)
Exception: Element 'Envelope' was not found. Line 1, position 2.
Stack Trace: at System.Xml.XmlReader.ReadStartElement(String name)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
Markers: (SendMessageToPlugin)
Entry: D:\Compuware\Changepoint\Changepoint Communication Dispatcher Service\Changepoint.IntegrationServices.WindowsServices.CommunicationDispatcher.exe
Topmost frame is the last executed:
Frame 00000
Method: ChangepointCustomer.SetUp(Hashtable htLogOnInfo)
File: N/A
Frame 00001
Method: ChangepointMain.ParseMessage()
File: N/A
Frame 00002
Method: ChangepointMain.ProcessMessage(AdapterConfiguration config, CWMessage message)
File: N/A
Frame 00003
Method: CommunicationDispatcherService.SendMessageToPlugin(CWMessage message, String pluginName)
File: c:\Build - El Dorado\El Dorado\t\Services\IntegrationServices\CommunicationDispatcher\Service\CommunicationDispatcherService.cs
Line: 300
Column: 33
Frame 00004
Method: CommunicationDispatcherService.MessageReceivedWorker(Object stateInfo)
File: c:\Build - El Dorado\El Dorado\t\Services\IntegrationServices\CommunicationDispatcher\Service\CommunicationDispatcherService.cs
Line: 241
Column: 25
Frame 00005
Method: ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
File: N/A
Frame 00006
Method: QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
File: N/A
Frame 00007
Method: ThreadPoolWorkQueue.Dispatch()
File: N/A
Frame 00008
Method: _ThreadPoolWaitCallback.PerformWaitCallback()
File: N/A

Reason
Wrong configurations in CP Web Services\web.config if SSO is enabled


Resolution

C:\Program Files\Compuware\Changepoint\CP Web Services\Web.config

<!-- AUTHORIZATION
This section sets the authorization policies of the application. You can allow or deny access
to application resources by user or role. Wildcards: "*" mean everyone, "?" means anonymous
(unauthenticated) users.

Set this to "<deny users="?"/>" for SSO otherwise set it to "<allow users="*" />"
-->
<authorization>
<allow users="?" />
</authorization>