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Planview Customer Success Center

A removed default value in UDF code field still displays in new created requests

QUESTION:
A UDF code had a default value but this was removed in System Manager. Yet when creating a new request, the default value is stll pre-populated into the field.


ANSWER:
The value had been added into a request template. So the value was pre-populated into new requests not because of the default value but because of the request template.

If the default value should no longer be used, the request template can be updated.