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Planview Customer Success Center

How to enable batch calendar synchronization in the Outlook plugin?

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Symptoms

Having installed the Outlook plugin, the button for the batch calendar synchronization is disabled. How can it be enabled?

Resolution

1 - Make sure the user has the feature 'Enable Calendar Synchronization' (CCS)
2 - Check the user preferences for calendar synchronization and make sure the option is set to 'Outlook' and not 'Exchange'.