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Planview Customer Success Center

Error "Found 2 DNS claims..." when Communication Dispatcher starts(CP2017)

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SYMPTOMS:

Communication Dispatcher will not start, the following appears in the event log:
ERROR/WARNING MESSAGES:

Exception: Found 2 DNS claims in authorization context.

REASON:

Change to the identity authorization model introduced in .NET Framework 4.6.1 that caused an incompatibility with the Changepoint Integration Framework.

Specifically, the change affects the behavior of the X509CertificateClaimSet.FindClaims method in an environment that has multiple DNS entries.