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Planview Customer Success Center

HttpWebRequest error in project worksheet

Symptoms


When trying to open a project in project worksheet, the following error occurs:

Error/warning messages:
HttpWebRequest_WebException_RemoteServer

Fiddler trace shows the following :

SOAPAction: "http://changepoint/Cha...meScaleUDFData"

SOAP fault string:
System.Web.Services.Protocols.SoapException:
Server was unable to process request.
System.Exception: Warning: Fatal error 824 occurred
[...]
at Changepoint.PM.ASMX_DataWebService.GetTimeScaleUDFData(...)
 


Reason:

Error on Web Request SOAP exception is in fact an outcome of another error occuring on the database server due to a Microsoft defect (http://support.microsoft.com/kb/960770)



Resolution:


Install SQL 2008 SP1 and enable trace flag 4135.


Additional notes:


See the MS article http://support.microsoft.com/kb/960770 for further information