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Planview Customer Success Center

When is the Primary Time approver not valid?

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Question
According to the help file: When you delegate your expense approval rights, you must select a resource as the primary approver, and another resource as the secondary approver in case the primary approver is not available.
How does the system know when the primary approver is not available? When does the secondary approver get the permission to approve expenses or timesheets?

 

 

Answer
In the text above, ‘is not available’ means ‘is not valid’.
Only one delegated approver gets the notification: either the primary, or the secondary. The primary approver specified will get the record to approve. The secondary approver would only get the record to approve if the primary approver is not valid (i.e. the primary approver would end up approving his/her own time).