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Planview Customer Success Center

Resource workgroup changes are not processed by the CPEffectiveDates job

Symptoms:


Resource workgroup changes are not processed by the CPEffectiveDates job. Pending Changes page lists workgroup changes that belong to a past effective date. The job fails with the following error in Changepoint event log:

Error/warning messages

Changepoint.CommonServices.Licenses
Error converting data


Reason:

Connection string in CPEffectiveDates.exe.config is not encrypted.


 

Resolution:

Configure CPEffectiveDates.exe.config using the Login Settings utility:

1- From the Connection Settings list, select Changepoint Windows Services, Batch Print and Scheduled Jobs.
2- From the Files of Type list, select CPEffectiveDates.exe.config.
3- Enter USERID and PASSWORD (case sensitive) in the User Id and Password fields.
4- In the Connection Settings section, specify the server name, database name, and time-out information to be used in the connection string that you are about to encrypt.
5- In the User Id and Password fields, enter the same values that have been used in the connection string for your Changepoint website.
6- After the test confirms a successful connection, click the Save button to save and encrypt the connection string in the selected configuration file. Examine the contents of the configuration file to be sure that the connection settings are now encrypted.