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Planview Customer Success Center

Workgroup access does not extend to child workgroups (2014)

SYMPTOMS

Workgroup access has been configured and access granted to some resources to a top level workgroup. However the access does not extend to the child workgroups. Shouldn't the access to the child workgroups be included automatically?

 


REASON

Access to the child workgroups should be included automatically. If this is not the case, it might be that an internal field used by Changepoint (OBS) to manage the worgroup hierarchy has been corrupted.

RESOLUTION

Please download data patch 16.00.521.401. It can be used for Changepoint V2012 and V2014. It contatins a utility called CPRegenerateWGOBS.exe

Run this utility, specify the dabatase connection details and the select a global workgroup to fix. If there are several global workgroups, please execute the utility for each of them. This will repair the internal OBS field for the workgroup hierarchy.