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Planview Customer Success Center

Unable to delete a task with 0 actual hours

Symptoms:
A non-billable task with 0 actual hours cannot be deleted. Transfer Time and Expense dialog shows no actuals for the task.

Error/warning messages:
The task cannot be deleted because time has been entered for it. To prevent further time entries, select the [Locked task] option on the task.

Reason:
There are adjusted time entries for the task. Changepoint does not allow deletion of a task with actual hours even if the task and the project are not billable. The reason is that the application keeps track of adjusted time entries, even if they sum up to 0 hours, and those entries still count as actual hours against a task therefore such tasks cannot be deleted from a project.
 


Resolution:
The task can be marked as completed and locked, and the planned hours can be set to 0, so that it does not have an impact on the rollup.

Additional notes:
If submitted time needs to be cleared out, consider desubmitting the time entry instead of adjusting it, so that it becomes available in the timesheet as unapproved time hence can be removed from the system. Once the time is removed, the task will not have any actual hours with any adjustment records, and can be deleted.