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Planview Customer Success Center

2012 SP2 - System Manager/Report Designer cannot be launched

Symptoms

When trying to access System Manager/Report Designer through Enterpirse, upon click, nothing happens. When directly accessing to SM/RD (Using address), License error shows beside address link. Upon using Fiddler4, website can be launched with Changepoint CSS file error.

Error/Warning Message
Nothing Occurs / No pop-up


Reason
In web server, System Manager / Report Designer SSL Certificate was removed from the SSL bindings information which caused the failure.

Resolution
Please follow instructions below,
1. Go to Web Server
2. Click [System Manager / Resport Desginer Site]
3. Click [Bindings...]
4. Click [Edit]
5. Add SSL bindings information