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Planview Customer Success Center

"Cannot connect to the notification server " error when opening the PPW in a new window

Symptoms

Go to project workflow page, Ctrl+Click on a project name, a separate IE window is opened.

Launch the Project Planning Worksheet from this window. 

"Cannot connect to the notification server " error appears in the window. 


Reason

HTML trace show 404 errors, as the client browser is trying to reach the wrong URL:

.../api/projects... 

instead of:

.../rest/api/projects... 

Resolution

When you are in the project workflow reminders, right click on the project name to launch the project edit page. You can use the PPW link at the top of the page to launch PPW without errors.