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Planview Customer Success Center

Access Problem after restoring PROD environment to TEST/DEV

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SYMPTOM:
Access problem occurs after restoring PROD environment in TEST/DEV.

ERROR/WARNING MESSAGE:
Password is incorrect

REASON:
SSO is being used in PROD but not in TEST/DEV environment.

RESOLUTION:
SSO information in PROD has to be updated (removed) from user setting before creating the restoration DB or setting up same SSO environment in TEST/DEV is required.