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Planview Customer Success Center

We are unable to make changes to RMW Shared View even when system is (2014 SP1)

Project Worksheet (PW) and Resource Management Worksheet (RMW) referenced in this article are based on Silverlight technology and are no longer available as of Changepoint 2020


QUESTION:
Even when Changepoint system has been locked and is only open to System Administrators, I am unable to make changes to our RMW shared view, because I get the error message "The view cannot be updated. It is currently being used by other users."
Is there a way to see exactly who is in the system at any given time, so we can contact them, and make sure everyone is actually logged out?


ANSWER:
To see the list of all active users, you can query the Sessions SQL table. In order to ensure no other resource is using that RMW view, you require to run a custom query. The LoginDate column which shows when users logged into system, in the Sessions table should be checked to verify if there is an old session which was not cleared properly.