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Planview Customer Success Center

Intelligent Forms experiencing performance issues on Changepoint 2021

Symptoms

On Intelligent Forms, for some users the form will not load at all and displays a white screen. Usually re-loading the screen will load the Intelligent form, but not always. Some users are reporting that the Intelligent forms load halfway and don't fully render.

This is random and affects all users. Sometimes on my account I will see a white screen. Sometimes the form will load regularly. If I login as a different user, it is the same behavior -- sometimes it loads, and sometimes it does not.

If the form doesn't load, and you leave the application up long enough, it will eventually take you to the "session time out screen". Most users don't wait that long, though.

This happens when selecting an Intelligent form from the actions menu of a project, or from forms selected from the main menu.

 

Resolution

1. Verify that you only have one css file in the App_Themes folder. The system might get confused if there are two css files with the same definitions.

2. Re-create the data connectors in Infiniti. Make sure if you are using SQL Server to end the connectors with a semi colon.

3. Locate the app.js file in you ‘Enterprise’/Prism/js folder. Search for the e.processLocationChange value and change it to 100. You can always tweak the value to be higher until you don’t see the issue any longer. 

After that, clear you browser cache and potentially flushcache on the web server.