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Planview Customer Success Center

2012 SP1: When trying to connect to the mobile app, the following message is generated

SYMPTOMS:

When trying to connect to the mobile app, the following message is generated:


ERROR/WARNING MESSAGES:

Your Changepoint version is not supported. Please contact your system administrator.

REASON:

Changepoint version 2012 SP1 is being used to access the mobile app.

The Mobile app will only work with Changepoint version 2014 SP2 onwards.


RESOLUTION:

To use the mobile app, the Changepoint server must be upgraded to version 2014 SP2.