Issue to create a new entity based Code field related to request v2012
Symptoms
On Production enviorment we are receiveing a error message when creating a new UDF Code field related to the request entity. When Request is selected for entity, screen hangs and eventually we receive time-out message
Error/warning messages
Time-out expired. The timeout period elapsed prior to completition of the opereation or the server is not responding.
RESOLUTION:
Increasing time-out setting that will allow enough time for SQL statement to execute and that will allow you to save the field.
Suggested changing the 2 time-out settings in the web.config of System Manager to 900 which is 15 minutes:
<add key="CommandTimeOut" value="900" />
<httpRuntime executionTimeout="900" maxRequestLength="40960" minFreeThreads="8" minLocalRequestFreeThreads="4" useFullyQualifiedRedirectUrl="true" requestValidationMode="2.0" />