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Planview Customer Success Center

Issue to create a new entity based Code field related to request v2012

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Symptoms

On Production enviorment we are receiveing a error message when creating a new UDF Code field related to the request entity. When Request is selected for entity, screen hangs and eventually we receive time-out message
 

Error/warning messages

Time-out expired. The timeout period elapsed prior to completition of the opereation or the server is not responding.

 

 

RESOLUTION:

Increasing time-out setting that will allow enough time for SQL statement to execute and that will allow you to save the field.

 Suggested changing the 2 time-out settings in the web.config of System Manager to 900 which is 15 minutes:

<add key="CommandTimeOut" value="900" />

  

 <httpRuntime executionTimeout="900" maxRequestLength="40960" minFreeThreads="8" minLocalRequestFreeThreads="4" useFullyQualifiedRedirectUrl="true" requestValidationMode="2.0" />